Knowledge Base

Categories (16)

Academic Services

Blackboard, Lecture capture, Collaborate

ITS Client Portal

Various How-To articles for using the Self Service feature

Project Management and Change Management

Policy and procedures on IT project management and change management.

Accounts & Access

Password resets, Department/Group drives, New hires

Business Intelligence & Reporting

IBM Cognos Analytics, ODS

Classroom Technology Support

Projectors, Audio visual controller, Audio support

Communications and Collaboration

Office Telephones. Emails, Faxing, Webconferencing

Computer and Printing

Office desktops, Laptops, Virtual desktops, Scanning, Copying, Peripherals (mouse, keyboard, speakers, etc)

Enterprise Applications

Blackboard, MyHPU portal, Mobile App, Campus Pipeline, Banner, etc

Software

Requests, Installs, Licenses, Updates

Wifi & Networking

Wireless\Wired Access, VPN, Network Outage

Information Security

Information Security Services

Event

Tools to organize an HPU held event

Esports

Articles pertaining to Esports and its technology

Infrastructure

Servers, Cable and Wireless Network, etc.