Knowledge Base

Categories (15)

Academic Services

Blackboard, Lecture capture, Collaborate

ITS Client Portal

Various How-To articles for using the Self Service feature

Project Management and Change Management

Policy and procedures on IT project management and change management.

Accounts & Access

Password resets, Department/Group drives, New hires

Business Intelligence & Reporting

IBM Cognos Analytics, ODS

Classroom Technology Support

Projectors, Audio visual controller, Audio support

Communications and Collaboration

Office Telephones. Emails, Faxing, Webconferencing

Computer and Printing

Office desktops, Laptops, Virtual desktops, Scanning, Copying, Peripherals (mouse, keyboard, speakers, etc)

Enterprise Applications

Blackboard, MyHPU portal, Mobile App, Banner, etc


Requests, Installs, Licenses, Updates

Wifi & Networking

Wireless\Wired Access, VPN, Network Outage

Information Security

Information Security Services


Tools to organize an HPU held event


Servers, Cable and Wireless Network, etc.

Articles (5)

Digital Signage - Optisigns Resource Page

Optisigns is the current (Fall 2020) platform we use on campus to manage the digital signage.

Here you will find common practices and tools on how to manage the software.

Export and Import Bookmarks in Firefox

Steps on how to export and import bookmarks in Mozilla Firefox.

Export/Import Bookmarks on Chrome

This article walks users through exporting and importing their bookmarks in the Chrome web browser

Update Blackboard Email Address from Staff to Student Account

If you are HPU staff with an email account who also takes courses as a student, this article explains how to receive Blackboard emails in your student Gmail account instead of your staff Outlook account.