Service Catalog

Categories (11)

Accounts & Access

Password resets, Department File Shares, New hires

Business Intelligence & Reporting

IBM Cognos Analytics, ODS, Data Extracts, Data Dictionary

Multimedia Support

Projectors, Audio visual controller, Audio support

Communication & Collaboration

Office Telephones. Emails, Faxing, Webconferencing

Computer & Printing

Office desktops, Laptops, Virtual desktops, Scanning. Copying, Peripherals (mouse, keyboards, speakers, etc)

Enterprise Applications

Services related to Enterprise Applications such as Banner and

Learning Management Systems

Services related to Learning Management Systems such as Blackboard

Networking & Security

Wireless access, Wired access, Report network outage, VPN access


Requests, Installs, Licenses, Updates

Web Services

Content Management System support, implementation and support of web resources.


Services related to Infrastructure such as Security, Servers, Virtual Desktops, Active Directory, and Office 365

Services (2)

Report An Outage

To report a network or electrical outage.

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