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Knowledge Base

Categories (12)

Academic Services

Blackboard, Lecture capture, Collaborate

Accounts & Access

Password resets, Department/Group drives, New hires

Business Intelligence & Reporting

IBM Cognos Analytics, ODS

Classroom Technology Support

Projectors, Audio visual controller, Audio support

Communications and Collaboration

Office Telephones. Emails, Faxing, Webconferencing

Computer and Printing

Office desktops, Laptops, Virtual desktops, Scanning, Copying, Peripherals (mouse, keyboard, speakers, etc)

Enterprise Systems

Blackboard, Campus Pipeline, Banner, etc

Software

Requests, Installs, Licenses, Updates

Wifi & Networking

Wireless\Wired Access, VPN, Network Outage

Information Security

Information Security Services

Event

Tools to organize an HPU held event