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Password Reset Self Service Guide

 

For HPU Pipeline: Make sure that you are using your accurate user name and password.  

  • Click on the "Forgot your username or password?" link and fill out the form, following the instructions on screen 

If you need additional assistance, please contact the Computing Services Helpdesk at (808) 566-2411 or click here

 

For Gmail: Make sure that you are using your accurate user name and password.  To reset:

  • Login to Pipeline 
  • Navigate to the Tech Support Tab 
  • Scroll down to the HPU Network and Gmail Account Control Panel
  • Fill out the reset form and hit submit 
  • Note that resetting your network password will change your WiFi, VDI login, as well as your Gmail password.  

If you need additional assistance, please contact the Computing Services Helpdesk at (808) 566-2411 or click here

For Outlook/Office 365:  Make sure that you are using your accurate user name and password.  To reset:

  • Contact the Computing Services Helpdesk at (808) 566-2411 or click here
  • Click here and fill out the form, with hpu.edu as the domain. When changing the password, it needs to contain at least 8 alpha-numeric characters with at least one symbol/special character and at least one Capital letter and at least one number.  Once the password has changed, it can take 2-3 hours for the change to reflect on all of our systems.
  • While logged into a HPU computer or into VMWare, press ctrl + alt + delete and select "Change a password" and fill out the form 

 

 

For Staff/Faculty Banner:  Make sure that you are using your accurate user name and password.  To reset:

  • Login to Pipeline and click on "Employee Main Menu"
  • Click on "Banner Password Reset"
  • Fill out the form and hit "submit" 
  • If that doesn't work, then contact the Computing Services Helpdesk at (808) 566-2411 or click here

 

 

For additional password resets, click here

Details

Article ID: 18442
Created
Tue 11/15/16 3:29 PM
Modified
Wed 10/25/17 1:08 PM